Frequently Asked Questions

Signing Up to a Course

Our support course covers all the vocabulary and information that you need to sign to a level 1 standard and beyond. Attending a level 1 sign language class would help you to learn regional variations for your area and give you the opportunity to practise your signing. If you want to take BSL level 1 exams then you will need to do this through a local provider.
To use BSL Online, you will need access to the internet via a laptop, PC or tablet. You can also access the site via mobile, but the small screen size may make it difficult for you to see the detail in the videos. You will also need time to practise your signing. If you would like to print out the sign reference sheets or the additional printable sheets to help you practise then you will need access to a colour printer.
Unlike some sign language videos, the BSL Online course is designed to help you develop your vocabulary, your understanding of BSL concepts and your receptive skills. As you progress through the BSL course, the teaching videos also progress, from basic vocabulary to extended descriptions and examples of more complex signing. The interactive quizzes don't just test your knowledge of vocabulary, but also allow you to see signs in context and even learn how to understand unfamiliar signs from context. To reward your progress, you will gain badges and points for showing your understanding via quizzes and for participating in the BSL Online community.
Yes. Each of our videos begins with immersive signing. This is then repeated with subtitles for new signs. There are no voiceovers or need to listen to sound.
Certainly. Some of our earliest testers were pre-teens. To use the website you do need to be able to read the subtitles and text so we wouldn't recommend it for under 8s, but the content is easy to use and follow and suitable for learners of all ages. You will need to ask an adult to complete the payment screen. We recommend that you follow online safety guidelines like these, and don't share personal information online.
The Introduction to BSL course is designed to be just that; an introduction to British Sign Language. The Level 1 support course covers over 25 topics, compared to the 9 in the Introduction course. Where the topics do overlap, the level 1 support course generally covers them in more detail, and with a greater range of examples and reference to wider BSL concepts. The Introduction course focuses more on specific vocabulary; while the Level 1 support course develops to include much more complex situational and extended signing, including concepts such as placement and sign order. The level 1 support course is designed to cover the full range and complexity of signing needed to achieve a level 1 qualification and beyond.
Click on the 'Sign up to a course' link on the left hand side of your screen, or click here to jump straight to the course purchase page. You will need your personal details, your coupon code if you have one and a method of payment. This video walks you through the process.

Using the Website

Watch this video for a walk through of the process: Please only use the remember me option if you are using a private device.
On the logon page, click on the lost password link and follow the instructions.

Click on the 'My Homepage' link in the left hand menu and then the 'BSL level 1:Support Course'. Alternatively, Click on the link to your course on the right hand menu, under 'Our courses'. This video walks you through the process:
Thank you for the compliment! Each of our videos begins with immersive signing. This is then repeated with subtitles for new signs. There are no voiceovers or need to listen to sound. This enables hearing learners to focus on the important aspects of signing, without being distracted by trying to understand through their ears not their eyes, and also enables Deaf and hard of hearing learners to access the course on an equal footing. If you find the unsubtitled videos intimidating to start off with, then you can skip through to the halfway point and watch the subtitled version straight away. As you progress through the course we recommend that you stop doing this as the videos are not just a way to learn new vocabulary, but also to practise to your receptive BSL skills, which are a vital part of BSL communication. Don't forget that you can watch each video as many times as you would like.
Each quiz is part of the lesson that it is based on and can be taken as many times as you would like. This video shows you how to access a quiz and how to answer each of the different types of quizzes. Within the quiz you can rewatch each video until you are sure of your answer, and you can take each quiz as many times as you like, even after you have passed it.
At the end of each quiz, you can click on the 'View Questions' button. You can then view each question and video as well as your answer and the correct option.
Some of our quizzes can only be taken if you have completed and passed an early quiz in the same section. If you haven't then you will get a message like this when you try to take the quiz. This screenshot shows where to look for the details of the quiz that you need to take first. For a quiz where you need to drag and drop images or videos you need to 'drop' the item into the yellow box. See the 'how to take a quiz' video for a demonstration of how to do this. If you are having a different problem, please try refreshing your screen. If you are still having difficulties, please email us, preferably including a screenshot of the issue.
The dictionary is not included in the free traster course or the introduction to BSL course. If your course does not include the dictionary the you will see an error message like this: If you are having a different issue, please email us, preferably including a screenshot of the error message.
Just as in English, in BSL there are sometimes different ways to refer to the same thing. Our videos do show some common variations but to include all variants and regional differences would make the videos very long indeed. Rest assured that all the signs included the course are widespread and have been verified by both Deaf BSL users and qualified interpreters.


You can get a badge by completing a quiz and/or by completing other activities on the site.
New badges are being added regularly, but here is a partial list from the level 1 support course: