Using the Website

My friend / cousin / aunt / acquaintance / a passing stranger says that you have one of the signs wrong. How could you do this to me?

Just as in English, in BSL there are sometimes different ways to refer to the same thing. Our videos do show some common variations but to include all variants and regional differences would make the videos very long indeed.

Rest assured that all the signs included the course are widespread and have been verified by both Deaf BSL users and qualified interpreters.

I am trying to look at the dictionary but I am getting an error message.

The dictionary is not included in the free BSL Taster course or the Introduction to BSL course. If your course does not include the dictionary then you will see an error message if you try to access a dictionary page.

Dictionary pages are only accessible for logged in users.

If you are having a different issue, please email us, preferably including a screenshot of the error message.

I am trying to take a quiz but I am having a problem. Help!

Some of our quizzes can only be taken if you have completed and passed an earlier quiz in the same section. 

For a quiz where you need to drag and drop images or videos you need to ‘drop’ the item into the grey box.

 If you are having a different problem, please try refreshing your screen.

If your video is not working – we have identified two potential issues:

1) The video hosting website does not appear to want to play catch with Internet Explorer but Chrome can play catch all day — Please have a go on Chrome

2) During Quizzes, you have to have an always-on connection – using a wired connection to the internet or move closer to the router often fixes this niggle

If you are still having difficulties, please email us, preferably including a screenshot of the issue.

I want to take a quiz. How do I do that?

Each quiz is part of the lesson that it is based on and can be taken as many times as you would like. The quiz(es) for each lesson can be found at the bottom of that lesson page as shown below.


Quizzes can also be accessed from the expanded course content on the main course page or from the Left hand side menu on the lesson pages.

Within the quiz you can rewatch each video until you are sure of your answer, and you can take each quiz as many times as you like, even after you have passed it.

I have watched a video. All I saw was an incredibly handsome man gesturing. Where is the sound so I know what is going on?

Thank you for the compliment!

Each of our videos begins with immersive signing. This is then repeated with subtitles for new signs. There are no voice overs or need to listen to sound. This enables hearing learners to focus on the important aspects of signing, without being distracted by trying to understand through their ears not their eyes, and also enables Deaf and hard of hearing learners to access the course on an equal footing.

If you find the unsubtitled videos intimidating to start off with, then you can skip through to the halfway point and watch the subtitled version straight away. As you progress through the course we recommend that you stop doing this as the videos are not just a way to learn new vocabulary, but also to practise to your receptive BSL skills, which are a vital part of BSL communication. Don’t forget that you can watch each video as many times as you would like.

I forgot my password. What do I do?

On the login page, click on the lost password link

This will take you to the page below:

Type in your username or the email address associated with your account, and then press the Request Password Reset button.

Once you see the screen below, you should check your email account and follow the instruction on our email.